Knowledge Management
People keep re-finding information the company already has.
The answer exists. Someone wrote it two years ago. Nobody can find it, so they write it again.
You will recognise this if
- New joiners take months to become useful, and the reason is always "they do not know where things are".
- The same question is asked in chat every few weeks and answered from scratch each time.
- Two versions of the same document exist and nobody is sure which is current.
- Your best people are interrupted constantly because they are the search index.
How we approach it
- Measure it first. How many hours a week, across how many people, at what loaded cost. That number decides whether this is worth solving at all.
- Find where answers actually live. It is rarely the system that was built for it.
- Fix contradictions at the source before indexing anything. Retrieval surfaces the wrong answer faster, it does not correct it.
- Build retrieval that respects who is allowed to see what, so it can be deployed beyond a pilot group.
The honest version. If your documentation is genuinely out of date, no system will save you. That is a content and ownership problem, and the audit will say so rather than sell you a search tool.
What we would build